Dispute Resolution

At VantiqueEvents, customer satisfaction is important to us. While we aim to ensure every order is delivered as expected, we understand that issues may occasionally arise. This page explains how disputes are handled fairly and transparently.

1. Contact Us First

If you have any concerns regarding your order, including missing items, damage, or a product not matching its description, please contact us directly:

Phone: +44 7763 955 281
Email: Support@vantiqueevents.com

We kindly ask that you contact us before opening a dispute with your payment provider. In most cases, we can resolve the issue quickly and efficiently.

2. Resolution Process

Step 1: Acknowledgment
Once we receive your dispute request, we will acknowledge it within 2 business days.

Step 2: Investigation
We will review your order details, delivery records, and any supporting evidence you provide, such as photos of damaged items.

Step 3: Outcome
Based on our review, we may offer one of the following resolutions:

Replacement of the item
Partial or full refund
Store credit for a future purchase

3. Fairness & Transparency

All disputes are handled in accordance with our Refund Policy and Shipping Policy.
If an item is confirmed to be defective or damaged upon arrival, VantiqueEvents will cover replacement or return costs.
Refunds may not be issued for items that have been used, damaged due to misuse, or returned outside the eligible return period.

4. Escalation

If a mutual resolution cannot be reached, customers have the right to escalate the dispute through their payment provider, such as a credit card issuer or PayPal. We will cooperate fully with any investigation.

For UK and EU customers, disputes may also be submitted through the Online Dispute Resolution (ODR) platform provided by the European Commission:
https://ec.europa.eu/consumers/odr/

5. Governing Law

All disputes are governed by the laws of the United Kingdom. By purchasing from VantiqueEvents, you agree to these dispute resolution terms.

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